Exactor FAQ - Using

Where do I log-in into my Exactor account?
 
Once your account is active, you can log-in here: Exactor account.
How does Exactor calculate my taxes?
 
Many tax calculators will calculate the taxes on each transaction at an aggregate level, in other words multiplying the total invoice amount by the compounded tax rate.  This means that all of the line items are totaled together, the result is mulitplied by the tax rate, and the tax amount is rounded once per invoice.

Exactor's system achieves a higher level of accuracy.  The Exactor system treats each line item as a stand alone transaction, and calculates taxes owing for each line item by the different applicable individual tax rates (state, county, city, and special district).  Per invoice as a whole, there are up to 8 different calculations (and roundings). 

Can Adhost customize my Exactor Integration?

Yes. We are happy to work with you to define options and costs for more comprehensive integrations including the creation of exemptions on the fly or performing tax refunds or commits directly from your (CFWebstore) Shopping Cart Order Management Area. Contact Exactor@Adhost.com for more information.

What about ‘Tax Exempt’ Customers?

Exactor’s Exemption module can be used to create an ‘Exemption ID’ for qualifying customers. This ID can then be entered into the customer record in your Shopping Cart, transmitted to Exactor on future orders and used to calculate the proper exemptions.
 
However, the Standard Adhost / Exactor integration does not include support of this feature in the web service or your Cart database. If you require this feature, just let us know and it can easily be added to your site when we add the Adhost / Exactor code.
 
What If I cancel or refund an order?
 
There are two options for this. Either is available under the terms of our standard setup charge.
 
1. Standard Adhost / Exactor Integration
  • A commit action is performed at the time of order for all valid orders.
  • If you later cancel an order, you must go to your Exactor Management Area and ‘refund’ the commit to remove it from your tax reports.
  • For a partial refund, in order to reconcile your tax reporting, you will need to refund the original and create a new record for the revised tax total.
2. Non-Standard Adhost / Exactor Integration
  • If you prefer, Adhost can modify the action to eliminate the commit at time of order.
  • You would then go to your Exactor Management area and select tax requests for commit – much in same way you might select transactions for settlement within a credit card gateway management area.

What Adhost Merchant Product Field do I Map to the Exactor definitions?
 
The field labeled ‘Code’. If your products are ‘flat’ (you have no ‘sizes’), you will find this under the ‘Name’ field toward the top of the Product Edit page. If you products aren’t flat (you do have ‘sizes’), you will find it at the left of the Sizes table toward the bottom of the Product Edit Screen.
 
What CFWebstore Product Field do I Map to the Exactor definitions?
 
The “code” field under the Product Edit.
 
Do I need to Map a ‘SKU’ for Shipping and Handling?
 
No. This is already taken care of behind the scenes in our implementation. We pass the shipping and handling amount to Exactor mapped to that Exactor identifier already in place.
 
Prior to the taxes being due, Exactor will tap into your account and withdraw funds to cover the taxes that have been collected.
 
Does EXACTOR pay my taxes?

EXACTOR can be set up to pay your taxes.  Based on the service agreement (Exactor File) Exactor will take responsibility for accurate returns and on time payment of the client’s taxes in all jurisdictions where you file.

Here is the monthly schedule for tax calculations, filing and service fees:

  • 10th of the month: Exactor emails you an invoice with the taxes owing and services fees
  • 13th of the month: Funds are electronically transferred from your bank account
Which states do I have to register?

You should consult your attorneys and consultants to make this determination.  Exactor will provide services (calculation, generating and filing the returns and making the payments) only in those states where the merchant wants us to.